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Free Shipping available on orders over $100! Order processing times are currently 5-7 days.
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Hours
Monday-Thursday
9am to 3pm PST
Friday
9am to 12pm PST
Email
Customer Service/General Information
hello@makselife.com
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description
FAQ
Order Changes
Can I add or remove an item from my order?

We are so excited for you to receive your order! Our shipment facilities in Chicago work to fulfill orders as quickly as possible, so we cannot make changes to an order once it is placed.

If you need more help, submit a request, and one of our team members will be happy to help you.

Can I make a change to my order?

Our orders are processed through to our shipping partners as soon as it is received. Unfortunately, we are unable to make any changes to the order details once submitted (name, products, address, billing info, cancelations, etc.). Please verify that all information is correct before submitting your order through our store.

Can I return or exchange my order?

All of our products are non-refundable. However, we fully stand behind the quality of our products if there is a manufacturing defect, or if your package arrives damaged. We will gladly send a replacement if you notify us within seven days of receiving your order. Please submit a request if you need help for a damaged item.

shipping
When will my order ship?

Thank you for helping make our 2021 Launch our most successful launch yet!

Our Fulfillment team in Chicago is working hard to get all orders out and to their loving homes over the next few weeks!

We appreciate your patience and understanding as we work through the busy launch period! .

My package has been lost or stolen. What should I do?

If you believe your package has been lost or stolen, we recommend that you contact your local US Postal Office and provide them with your tracking number and package details. Unfortunately, we cannot locate a package once it has left our facility and is in transit with the USPS. The postal service will want to speak with the package recipient directly in determining the next course of action in ensuring your packages are delivered successfully.

Click here to submit a claim for a lost or stolen package through the USPS.

Once you have submitted a claim through the USPS, please email a copy of your claim, so we can take the steps needed to issue a replacement if necessary.

Do you ship internationally?

Unfortunately, we are unable to offer direct shipping for our International friends.

Our customers have used and had great success with the freight-forwarder, Shipito, for a similar shipping cost direct-from-store. We recommend setting up an account and using the service Shipito to have your packages forwarded to your international destination (rates vary but tend to be less expensive than direct shipping).

wholesale & bulk orders
Do you offer bulk discounts?

Yes, we do! We offer a 10% discount on purchases of 10 or more items. Please submit a request if you are interested in placing a bulk order.

Do you sell your products wholesale?

Thank you so much for your interest in our products! We have decided to focus our efforts on building relationships directly with our customer base, and do not have wholesale opportunities available currently. If you’d like us to notify you if we decided at a later date to expand into the wholesale market, please submit a request, and we will add you to our interest list.

refund policy
What is your refund policy for live events and online courses?

All tickets and purchases for online courses are non-refundable and non-transferable. If you are unable to attend an event for the date you have purchased a ticket, please submit a request, and one of our team members will be happy to reserve a seat for you at our next event.